Jenjune Guarantee and Warranty

At Jenjune, we stand behind our products with confidence and care. Every Essentials Kit is backed by our commitment to quality and customer satisfaction.

30-Day Refund Policy

If you're not satisfied with your purchase for any reason, you may request a full refund within 30 days of receiving your order.
• No restocking fees
• No usage restrictions
• Just email us at support@jenjune.fit with your order number, and we'll guide you through the return process.
Please note: Customer are responsible for return shipping costs. Any sturdy packaging is acceptable if the original box is unavailable.

3-Year Warranty
Beyond the 30-day refund period, your Jenjune Essentials Kit is covered by a 3-year, no-questions-asked warranty.
If any item in your kit experiences snaps, tears, or other physical damage, we'll replace it — no questions asked.
This warranty covers:
• Product defects
• Snaps, tears, or breakage
• Any physical damage that affects performance
Normal stretching of resistance bands over time is expected and not covered.

Warranty Services

📝 Register Your Warranty
Register your Jenjune Essentials Kit to activate your 3-year warranty coverage.

🔧 File a Warranty Claim
Experiencing an issue? Submit a warranty claim to get your replacement.

Shipping fee: A flat $9 shipping fee applies to all warranty replacement shipments. We'll send you a secure payment link.

Cancellations
Orders can be canceled before they ship. If your order has already been processed, you can still return it once it arrives under the 30-day refund policy.